CareTalk Health
Patient Engagement Specialist
We hire licensed Physicians, RNs, NPs, and LPNs/LVNs in all 50 states.
Job Description and Application
Patient Engagement Specialist – Remote
CareTalk Health is a leading national clinical process outsourcing company, specializing in virtual care and telehealth solutions. We work with healthcare organizations to deliver exceptional patient care through innovative and efficient virtual care appointments.
Working with CareTalk Health
We are seeking experienced Engagement Specialists to join our Telehealth Services team. Our hours are Monday – Friday 8:00am-5:00pm CST, compensated at a rate of $17.00 per hour, with no end date at this time.
You will leverage CareTalk’s platform, client systems and specialized tools hosted in Amazon Workspaces to provide exceptional patient service through effective communication, problem-solving, and product knowledge. Handling a blend of outbound and inbound calls, you will address inquiries, resolve issues, and ensure patient satisfaction. You will also be responsible for effectively communicating the benefits of a program to drive consumer action.
This role is pivotal in supporting our healthcare providers and patients through a variety of tasks, including scheduling medical appointments, engaging in Remote Therapeutic Monitoring (RTM) and Remote Patient Monitoring (RPM), managing documentation and record-keeping, and ensuring effective patient engagement and communication.
Key Responsibilities:
Scheduling and Coordination: Efficiently schedule and coordinate medical appointments between patients and healthcare providers. Manage calendar appointments and send reminders to ensure timely healthcare delivery.
You will help the patient complete a Health Risk Assessment (HRA) to prepare the doctor before the visit.
Other responsibilities include answering calls from patients and prospective patients, rescheduling appointments and documenting all interactions.
Communication: Facilitate effective communication between patients, healthcare providers, and other team members. Ensure that all stakeholders are informed.
Additional responsibilities may be assigned as needed.
Qualifications:
Proficiency in using telehealth platforms and virtual communication tools.
Strong communication and interpersonal skills, with the ability to establish rapport with patients remotely.
Excellent organizational and time-management abilities to manage virtual visits and appointment schedules efficiently.
Knowledge of medical terminology, basic health assessments, and health education (Preferred).
Familiarity with electronic health record (EHR) systems and documentation procedures. (Preferred)
Commitment to maintaining patient confidentiality and adherence to HIPAA guidelines.
CareTalk offers a combination of hosted training sessions and access to self-paced training content designed to be completed at your convenience.
In this role, you play a critical part in improving patients’ access to care and ensuring their well-being. Your dedication to virtual care and physician scheduling will contribute significantly to the overall healthcare experience and promote better health outcomes for our patients.
Technical Requirements:
Computer: Windows or Apple Computer ONLY
Headphones: Wired headphones required for optimal audio quality.
Internet Speed: Meet minimum internet speed requirements (50 MBPS download speed and 20 MBPS upload speed), with a wired connection to the router
Browser and System: Use Google Chrome with Amazon Workspaces (regardless of computer type).
Video Capability: Required for video calls.
Recommended Equipment: A second monitor is suggested for laptop users; dual monitors for PC users.
CareTalk Health
Patient Engagement Specialist
We hire licensed Physicians, RNs, NPs, and LPNs/LVNs in all 50 states.
Job Description and Application
Patient Engagement Specialist – Remote
CareTalk Health is a leading national clinical process outsourcing company, specializing in virtual care and telehealth solutions. We work with healthcare organizations to deliver exceptional patient care through innovative and efficient virtual care appointments.
Working with CareTalk Health
We are seeking experienced Engagement Specialists to join our Telehealth Services team. Our hours are Monday – Friday 8:00am-5:00pm CST, compensated at a rate of $17.00 per hour, with no end date at this time.
You will leverage CareTalk’s platform, client systems and specialized tools hosted in Amazon Workspaces to provide exceptional patient service through effective communication, problem-solving, and product knowledge. Handling a blend of outbound and inbound calls, you will address inquiries, resolve issues, and ensure patient satisfaction. You will also be responsible for effectively communicating the benefits of a program to drive consumer action.
This role is pivotal in supporting our healthcare providers and patients through a variety of tasks, including scheduling medical appointments, engaging in Remote Therapeutic Monitoring (RTM) and Remote Patient Monitoring (RPM), managing documentation and record-keeping, and ensuring effective patient engagement and communication.
Key Responsibilities:
Scheduling and Coordination: Efficiently schedule and coordinate medical appointments between patients and healthcare providers. Manage calendar appointments and send reminders to ensure timely healthcare delivery.
You will help the patient complete a Health Risk Assessment (HRA) to prepare the doctor before the visit.
Other responsibilities include answering calls from patients and prospective patients, rescheduling appointments and documenting all interactions.
Communication: Facilitate effective communication between patients, healthcare providers, and other team members. Ensure that all stakeholders are informed.
Additional responsibilities may be assigned as needed.
Qualifications:
Proficiency in using telehealth platforms and virtual communication tools.
Strong communication and interpersonal skills, with the ability to establish rapport with patients remotely.
Excellent organizational and time-management abilities to manage virtual visits and appointment schedules efficiently.
Knowledge of medical terminology, basic health assessments, and health education (Preferred).
Familiarity with electronic health record (EHR) systems and documentation procedures. (Preferred)
Commitment to maintaining patient confidentiality and adherence to HIPAA guidelines.
CareTalk offers a combination of hosted training sessions and access to self-paced training content designed to be completed at your convenience.
In this role, you play a critical part in improving patients’ access to care and ensuring their well-being. Your dedication to virtual care and physician scheduling will contribute significantly to the overall healthcare experience and promote better health outcomes for our patients.
Technical Requirements:
Computer: Windows or Apple Computer ONLY
Headphones: Wired headphones required for optimal audio quality.
Internet Speed: Meet minimum internet speed requirements (50 MBPS download speed and 20 MBPS upload speed), with a wired connection to the router
Browser and System: Use Google Chrome with Amazon Workspaces (regardless of computer type).
Video Capability: Required for video calls.
Recommended Equipment: A second monitor is suggested for laptop users; dual monitors for PC users.
Why CareTalk Health
Work from the Comfort of Your Home: Enjoy the flexibility and convenience of a remote work environment.
Make a Meaningful Impact on Patient’s Lives: Contribute to improving healthcare accessibility and patient outcomes.
Stay Ahead by Mastering New Virtual Technologies: Embrace innovation and learn to leverage cutting-edge virtual technologies.
CareTalk Health is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
All applicants are required to complete a visual identity verification process during screening, interviews, and training. This includes showing a valid government-issued photo ID and confirming identity on video, and a facial screen shot. By applying for a position with CareTalk Health you acknowledge and agree to participate in this verification process.
Why CareTalk Health
Work from the Comfort of Your Home: Enjoy the flexibility and convenience of a remote work environment.
Make a Meaningful Impact on Patient’s Lives: Contribute to improving healthcare accessibility and patient outcomes.
Stay Ahead by Mastering New Virtual Technologies: Embrace innovation and learn to leverage cutting-edge virtual technologies.
CareTalk Health is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
All applicants are required to complete a visual identity verification process during screening, interviews, and training. This includes showing a valid government-issued photo ID and confirming identity on video, and a facial screen shot. By applying for a position with CareTalk Health you acknowledge and agree to participate in this verification process.