CareTalk Health
Patient Support Specialist
We hire licensed Physicians, RNs, NPs, and LPNs/LVNs in all 50 states.
CareTalk Health
Patient Support Specialist
We hire licensed Physicians, RNs, NPs, and LPNs/LVNs in all 50 states.
Job Description and Application
Patient Support Specialist – Remote
CareTalk Health is a leading national clinical process outsourcing company, specializing in virtual care and telehealth solutions. We work with healthcare organizations to deliver exceptional patient care through innovative and efficient virtual care appointments.
Working with CareTalk Health
We are seeking Patient Support Specialists (PSS) who are the first point of contact for patients in our virtual clinic and play a critical role in ensuring smooth, timely, and high-quality care delivery. The PSS is the starting point of the virtual care experience. They contact scheduled patients, confirm readiness for the visit, and seamlessly coordinate the handoff to the care team. By ensuring smooth patient flow, the PSS plays a critical role in maintaining patient satisfaction, keeping the clinical schedule on track, and delivering an exceptional virtual care experience.
We are hiring for multiple positions with flexible hours 40 hours per week, including daytime, evening, and weekend availability (Saturdays and Sundays). All opportunities are fully remote. The hours are Monday – Friday 9:00am-6:00pm EST, compensated at a rate of $17.00 per hour dependent on experience, with no end date at this time.
Key Responsibilities:
Care Team Coordination
Serve as the central coordinator for multiple care teams at once, ensuring patients are connected with the right clinician at the right time.
Drive patient engagement by keeping the flow of visits moving smoothly across several concurrent schedules.
Transfer patients to the appropriate care team members using call handling tools and provide real-time intake information.
Notify the RN when a patient is ready, track the status of each visit, and anticipate next steps to prevent delays.
Monitor call activity across teams and proactively support timely handoffs from RN to provider.
Escalate scheduling conflicts, clinical concerns, or patient-related issues promptly to protect care quality and efficiency.
Patient Intake and Check-In
Initiate outbound calls to scheduled patients to confirm appointments, verify identity, and ensure readiness for the visit.
Conduct pre-visit intake, including review of demographics, consent, and any required pre-screening questions.
Perform technology checks when appropriate (e.g., audio, video readiness) to prevent delays during the visit.
Set a professional, welcoming tone that builds trust and positions the patient for a positive care experience.
Take inbound calls to assist patients with questions about their visit, scheduling, or technical navigation.
Communication and Documentation
Maintain accurate documentation of patient outreach, intake, call routing, and handoff activities in the designated system(s).
Provide real-time updates to the clinical team on patient status and any scheduling adjustments.
Support patient satisfaction by answering questions or redirecting concerns to the appropriate resource.
Technical Navigation & Support
Use tools to route patients per clinical workflow.
Troubleshoot minor technical issues (e.g., patient audio or video) and escalate as needed.
Communicate with patients and care team members via internal chat or phone to coordinate activities.
Qualifications
Experience in a healthcare or customer service setting required
Strong digital fluency and comfort with navigating multiple platforms (Zoom, Teams, EHR/CRM tools)
Excellent interpersonal and communication skills
Ability to multitask, prioritize, and maintain calm in a fast-paced virtual environment
Preferred Qualifications
Experience in telehealth, medical office or remote care delivery
Familiarity with HIPAA and patient privacy regulations
Bilingual in English and Spanish (or other language) is a plus
Work Environment
This is a remote position and may be “on camera” at any time. The Patient Support Specialist will work from a home office, requiring reliable internet connectivity and a secure, private workspace.
Technical Requirements:
Computer: Windows or Apple Computer ONLY
Headphones: Wired headphones required for optimal audio quality.
Internet Speed: Meet minimum internet speed requirements (50 MBPS download speed and 20 MBPS upload speed), with a wired connection to the router
Browser and System: Use Google Chrome with Amazon Workspaces (regardless of computer type).
Video Capability: Required for video calls.
Recommended Equipment: A second monitor is suggested for laptop users; dual monitors for PC users.
Why CareTalk Health
Work from the Comfort of Your Home: Enjoy the flexibility and convenience of a remote work environment.
Make a Meaningful Impact on Patient’s Lives: Contribute to improving healthcare accessibility and patient outcomes.
Stay Ahead by Mastering New Virtual Technologies: Embrace innovation and learn to leverage cutting-edge virtual technologies.
CareTalk Health is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
All applicants are required to complete a visual identity verification process during screening, interviews, and training. This includes showing a valid government-issued photo ID and confirming identity on video, and a facial screen shot. By applying for a position with CareTalk Health you acknowledge and agree to participate in this verification process.
Job Description and Application
Patient Support Specialist – Remote
CareTalk Health is a leading national clinical process outsourcing company, specializing in virtual care and telehealth solutions. We work with healthcare organizations to deliver exceptional patient care through innovative and efficient virtual care appointments.
Working with CareTalk Health
We are seeking Patient Support Specialists (PSS) who are the first point of contact for patients in our virtual clinic and play a critical role in ensuring smooth, timely, and high-quality care delivery. The PSS is the starting point of the virtual care experience. They contact scheduled patients, confirm readiness for the visit, and seamlessly coordinate the handoff to the care team. By ensuring smooth patient flow, the PSS plays a critical role in maintaining patient satisfaction, keeping the clinical schedule on track, and delivering an exceptional virtual care experience.
We are hiring for multiple positions with flexible hours 40 hours per week, including daytime, evening, and weekend availability (Saturdays and Sundays). All opportunities are fully remote. The hours are Monday – Friday 9:00am-6:00pm EST, compensated at a rate of $17.00 per hour dependent on experience, with no end date at this time.
Key Responsibilities:
Care Team Coordination
Serve as the central coordinator for multiple care teams at once, ensuring patients are connected with the right clinician at the right time.
Drive patient engagement by keeping the flow of visits moving smoothly across several concurrent schedules.
Transfer patients to the appropriate care team members using call handling tools and provide real-time intake information.
Notify the RN when a patient is ready, track the status of each visit, and anticipate next steps to prevent delays.
Monitor call activity across teams and proactively support timely handoffs from RN to provider.
Escalate scheduling conflicts, clinical concerns, or patient-related issues promptly to protect care quality and efficiency.
Patient Intake and Check-In
Initiate outbound calls to scheduled patients to confirm appointments, verify identity, and ensure readiness for the visit.
Conduct pre-visit intake, including review of demographics, consent, and any required pre-screening questions.
Perform technology checks when appropriate (e.g., audio, video readiness) to prevent delays during the visit.
Set a professional, welcoming tone that builds trust and positions the patient for a positive care experience.
Take inbound calls to assist patients with questions about their visit, scheduling, or technical navigation.
Communication and Documentation
Maintain accurate documentation of patient outreach, intake, call routing, and handoff activities in the designated system(s).
Provide real-time updates to the clinical team on patient status and any scheduling adjustments.
Support patient satisfaction by answering questions or redirecting concerns to the appropriate resource.
Technical Navigation & Support
Use tools to route patients per clinical workflow.
Troubleshoot minor technical issues (e.g., patient audio or video) and escalate as needed.
Communicate with patients and care team members via internal chat or phone to coordinate activities.
Qualifications
Experience in a healthcare or customer service setting required
Strong digital fluency and comfort with navigating multiple platforms (Zoom, Teams, EHR/CRM tools)
Excellent interpersonal and communication skills
Ability to multitask, prioritize, and maintain calm in a fast-paced virtual environment
Preferred Qualifications
Experience in telehealth, medical office or remote care delivery
Familiarity with HIPAA and patient privacy regulations
Bilingual in English and Spanish (or other language) is a plus
Work Environment
This is a remote position and may be “on camera” at any time. The Patient Support Specialist will work from a home office, requiring reliable internet connectivity and a secure, private workspace.
Technical Requirements:
Computer: Windows or Apple Computer ONLY
Headphones: Wired headphones required for optimal audio quality.
Internet Speed: Meet minimum internet speed requirements (50 MBPS download speed and 20 MBPS upload speed), with a wired connection to the router
Browser and System: Use Google Chrome with Amazon Workspaces (regardless of computer type).
Video Capability: Required for video calls.
Recommended Equipment: A second monitor is suggested for laptop users; dual monitors for PC users.
Why CareTalk Health
Work from the Comfort of Your Home: Enjoy the flexibility and convenience of a remote work environment.
Make a Meaningful Impact on Patient’s Lives: Contribute to improving healthcare accessibility and patient outcomes.
Stay Ahead by Mastering New Virtual Technologies: Embrace innovation and learn to leverage cutting-edge virtual technologies.
CareTalk Health is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
All applicants are required to complete a visual identity verification process during screening, interviews, and training. This includes showing a valid government-issued photo ID and confirming identity on video, and a facial screen shot. By applying for a position with CareTalk Health you acknowledge and agree to participate in this verification process.